2010 Cadillac Truck SRX AWD V6-2.8L Turbo Technical Service Bulletin # 09-00-89-029J Date: 120730
Locks - Obtaining Replacement Key/Key Cutting
INFORMATION
Bulletin No.: 09-00-89-029J
Date: July 30, 2012
Subject: Key Cutting Procedure for Obtaining Replacement Key
Models:
2010-2013 Buick LaCrosse
2011-2013 Buick Regal
2012-2013 Buick Verano
2010-2013 Cadillac SRX
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2013 Cadillac ATS, XTS
2010-2013 Chevrolet Camaro, Equinox
2011-2013 Chevrolet Caprice PPV, Cruze, Volt
2012-2013 Chevrolet Orlando (Canada), Sonic
2013 Chevrolet Malibu
2010-2013 GMC Terrain
2008-2009 Pontiac G8
Attention:
This bulletin applies to the United States and Canada only. Export dealers are to contact their local Technical Assistance Center (TAC) for further
information.
Supercede:
This bulletin is being revised to update step 2 to indicate that in the GM CC&A Parts System, entering any characters in the "Comments" field other
then the requested key code will cause the order to self cancel. Please discard Corporate Bulletin Number 09-00-89-029I (Section 00 - General
Information).
Due to the uniqueness of the ignition/door lock key, special equipment is required to cut a key. If you do not have the required equipment, you may
order a cut/coded key through GM CC&A.
To obtain a replacement key, the following procedure is suggested:
1. Obtain the vehicle key code.
U.S. Dealers: Access the "Key Code Look Up" application through GM GlobalConnect under the Parts Workbench.
Canadian Dealers: Access the "KeyCode Look-Up" feature within the OEConnection D2DLink application.
For additional information on obtaining GM key codes:
-(U.S. dealers) - refer to the latest version of GM Corporate Bulletin Number 10-00-89-009.
-(Canada dealers) - refer to the latest version of GM Corporate Bulletin Number 10-00-89-010.
2. Submit a part order through the GM CC&A Parts System for a key blank. Be sure to include the key code in the "note" field, and the keycode
in the "comments" field of the order. The "Comments" field may ONLY contain the keycode, (NO extra words). Additional verbiage will
result in the order canceling.
Notice
In the GM CC&A parts system, the "comments" field may only contain the requested keycode. Additional characters in this field WILL
CAUSE THE ORDER TO SELF CANCEL.
3. DO NOT ORDER AN UNCODED KEY AS YOU WILL RECEIVE A BLANK KEY THAT WILL REQUIRE CODING ON THE
SPECIAL EQUIPMENT LISTED BELOW.
Note
The key code is five digits. Some vehicle records do not have the first digit displayed (i.e., vehicle records show the key code as "1234"). When
ordering a cut/coded key, refer to the key code table.
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Important
The order will be shipped the same day if received by 12:00 p.m. (noon) EST, or within 24 hours, Monday through Friday via FedEx
(Canadian dealers should place their orders for these parts using a CSO order type only. Do not order using the CSO3 order type).
Important
The remote control transmitter and the key shank are not serviced separately.
Tip
The new key and transmitter will need to be programmed to the vehicle. Refer to Key and Transmitter Programming in SI for details.
Parts Information
For part numbers and usage, refer to Key in Group 02.187 of the appropriate parts catalog.
Important
As an alternate to Step 2, the following equipment can be purchased through 1-800-GM-TOOLS or by visiting www.GMDEsolutions.com
(U.S.) or www.des-canada.ca (Canada).
General Motors highly recommends the use of the following key machines. General Motors has identified superior equipment through testing and
evaluation. General Motors believes these sources and their equipment to be reliable. There may be additional manufacturers of such equipment.
General Motors does not endorse, indicate any preference for or assume any responsibility for the equipment from these firms or for any such items
which may be available for other sources.
Equipment Information
Warranty Information
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For vehicles repaired under warranty, use the table.
